🔁 RETURN & EXCHANGE POLICY

Website: https://novenest.us.cc
Business Name: NoveNest Mart, LLC

1. Overview

At NoveNest Mart, LLC, we aim to ensure customer satisfaction. Please read our Return & Exchange Policy carefully before making a purchase.

2. No Refund Policy

• We do not offer refunds under any circumstances.
• All sales are considered final once the order is placed.

3. Damaged or Defective Items

• If you receive a damaged or defective item, you are eligible for an exchange only, not a refund.
• You must contact us within 48 hours of delivery with:
  • Clear photos/videos of the damaged product
  • Order number and details
• After verification, we will arrange a replacement of the same item (subject to availability).

4. Exchange Conditions

To qualify for an exchange:

• Item must be unused and in original packaging (unless damaged upon arrival)
• Request must be made within the allowed time frame
• Proof of damage must be provided

5. Non-Eligible Cases

We do not offer exchanges or replacements for:

• Minor variations in color or design
• Change of mind after purchase
• Incorrect orders placed by the customer
• Damage caused by misuse, mishandling, or normal wear and tear

6. Shipping for Exchanges

• We may cover shipping costs for approved damaged/defective items
• Customers may be responsible for return shipping in some cases

7. Order Cancellations

• Orders cannot be canceled once processed or shipped